DARRYL L. SWANK

313 Arthur Dr.

Hurst, Texas  76053

817-282-2410

dswan48@gmail.com

 

I am a skilled customer service problem-solver with strong communication skills that was trained to be a technical problem solver. The many years of experience with solving technical issues improved my logical, practical and detail-oriented skills, both written and verbal. I am sincere and perceptive with continual focus on resolving issues which assure lasting success of the organizations I represented. Those skills evolved a common sense and logical thought process for solving problems and I use them every day but now in a different way. Specifics may have changed since those deeply technical jobs, but you never forget logical thought processes required for doing them so learning what may be new, I believe I can do. I therefore believe any time required to train me would be short. For the outsourcing that forced a career change caused a discovery in a talent to write creatively. I then moved towards the direction of a writer and have already published my 1st book with a 2^nd just submitted for publication. They are both part of a medieval fantasy series. These diverse skills I hope prove my adaptability for many unique positions. My work history follows:

 

June 10, 2012 – present

Creative Writer, 313 Arthur Dr. Hurst TX 76053

Title: Creative Writer

Publications:

Gramoroth:  Published May 2012 through Authorhouse – 8,500 words

Allotted Time:  Submitted for publication through Carina Press on March 30^th 2015 - 50,000 words

 

PREVIOUS CAREER WORK EXPERIENCE:

Trained towards assisting others technical needs I was a highly skilled customer service problem-solver with strong technically-oriented communication skills. I became an excellent negotiator with creative, logical and practical methods who uses detail-oriented written and verbal skills. I am sincere and perceptive with continual focus towards resolving problems which will ensure lasting success of the organization.

 

PREVIOUS CAREER TECHNICAL EXPERIENCE:

PC Platforms: HP Server, Windows 2000 Server, Windows XP, NT 4.0, NT 3.51, 98, 95, MS-DOS 3.2 – 6.2.

Remedy, Microsoft Office 95-2000-2003, Word, Excel, Outlook, Outlook Express, Internet Explorer, Remote Desktop, Host, Secure CRT and Timbuktu software. Understanding of PC hardware’s and their various associated devices. Remote Network troubleshooting of connectivity to servers via Ethernet wirings, alcatel switches Cisco routers/bridges, paradyne modems and some Starlan wireless.

Previous Software used/supported: HP Server, Windows 2000, NT 4.0, Office 2000-2003, Outlook Express, Internet Explorer, Remedy, Remote Desk, Timbuktu Remote Access, Host mainframe with many other various proprietary software’s.

Previous Hardware supported: Alcatel Switches, Cisco Routers, Ethernet Networking, Workstations, Servers, Registers, Modems, various wireless devices, various printers and computer platforms from old IBM 386’s to Dell GX 760 core 2 Duo PC’s.

Previous Technical Accomplishments: HDI Help Desk Support Certified in 2004 and 2008. Team support organization skills in the front line of customer service, focused towards the lasting success of the organization using various network accesses to resolve system related problems for users.

 

October, 1997 - June 10, 2012 –Last employment of previous career

JC Penney Company, Inc., Dallas TX

Title: IT Associate Customer Support Analyst, 14 Years of service, released with 647 others due to company reorganizations.

Manager Melba Mullen’s

Computer support for the various retail systems over the phones resolving computer related problems on workstations, servers, registers and related various peripheral devices through Remote Desktop, Timbuktu Remote Access and Remote Command, while talking customers through trouble shooting steps. Team environment customers assistance between 3 Levels of support and development teams.

 

June, 1996 - Feb, 1997

A.B. Culbertson Company, Inc., Fort Worth, TX

Title: Computer Operator, 8 months of service, left due company to going out of business.

Manager John Lusk

  Coordinated required responsibilities with various additional duties that were above and beyond my regular job description such as trouble shooting and repair on problem networked computers, software and hardware upgrades, and filing for other departments. Nightly setup and ran overnight processing and completed backups for Novell network & VAX/VMS 8250 mainframe. Executed programs & distributed reports.

Accomplishments: Networking Essentials Certified. Windows 95 Certified. Windows NT Certification Course completed.

 

September 1993 - June, 1996

PC Assistance, 6052 Ridgecrest Dr., Watauga, TX 76148

Title: On-Site Technical Support Specialist, 2 years 9 months of service, left to further education and skills.

Manager self employed

   Using my problem solving skills I Analyzed, advised & repaired PC computer problems for clients on-Site.  I installed software & hardware as well as some training on various software packages.

Accomplishments: Self taught at home building and maintaining and upgrading home computers on self installed network from IBM 286, 386, 486 to Pentiums.

 

June, 1992 - Sept 1993

Fort Worth Housing Authority, Fort Worth, TX

Title: Systems Support Specialist, 1 year 3 months of service, left to organize a business venture.

Manager Ms. Doris Hall

Programming duties and maintaining operation of the Lantastic Network and Mainframe systems as well as provided technical training to users. Executed programs, distributed reports, maintained passwords and executed backups.

Accomplishments: Building and maintaining networked computers and database backups

 

September 1986 - June, 1987

Frito-Lay, Fort Worth TX

Title: Route Sales Representative, 9 months of service, left due to traffic accident resulting in physical limitations.

Manager Various due to working routes for employees on vacation

Maintain good customer relations in a retail business setting and kept up with sales in a timely manner.

Accomplishments: Route Management, Sales Representative.

 

April - September, 1986   

Wonder Bread, Fort Worth TX

Manager Vic Beaty

Title: Route Sales Representative, 5 months of service, left with expected notice due to better offer at Frito-Lay

Accomplished obtaining 41 additional selling spaces in two major markets to increase weekly sales another $600.

Specialized Skills: Route Management, Sales Representative.

 

January 1982 - April, 1986

Ideal Industries, Euless, TX

Title: Merchandise Handler/Office Assistant, 3 years and 3 months of service, left with expected notice given.

Manager Ron Smith

I held the role of merchandise handler to fill orders, with use of forklifts. Performance above my job classification allowed me to assist in office with customer service for order entry's using data point and IBM on-line systems.

Accomplishments: Fork Lift Drivers License, Stocking, Pulling orders, Routing, packing, Shipping, filing and mainframe computer operations for order entry’s, report printing, stock query’s & updates.

 

EDUCATION

* Tarrant County College, Hurst TX

Associates in Applied Computer Science - Business Applications, Tarrant County Junior College, 1991

  * L. D. Bell High School, Hurst TX

     Diploma, 1979

ADDITONAL TRAINING TOWARDS PREVIOUS CARREER

* HDI Help Desk Support Certification 2004 & 2008

  * Network Essentials Certification September 1997

  * Windows 95 Certification September 1997

  * NT 4.0 Server, NT 4.0 Workstation, and NT 4.0 Server and Enterprise in October 1997